COVID-19: Return to Normal Enrollment

Virginia Medicaid proudly provided protected coverage to our members during the COVID-19 public health emergency. Now that those federal protections have ended and normal program rules apply, all members must complete the annual redetermination process. If you or your family no longer need assistance from the Medicaid program, please call Cover Virginia at 833-5CALLVA (TDD: 1-888-221-1590) or your local Department of Social Services to request that your case be closed.

Starting in March 2023, Virginia Medicaid returned to our normal enrollment processes. We’re working with health care advocates and other partners to make sure eligible Virginians keep getting high quality health care coverage.

Members can take steps to get ready now. To make sure you receive important paperwork, we need your up-to-date mailing addresses and phone numbers. Members can make updates:

• Online at commonhelp.virginia.gov, 
• By calling Cover Virginia at 1-833-5CALLVA (TDD: 1-888-221-1590), or
• By calling their local Department of Social Services.

Look for official mail, email or texts to tell you what you need to do to renew your health coverage. Respond right away. Not responding to requests for information may result in loss of health coverage.

To find more information, including answers to frequently asked questions and resources for members, stakeholders and partners, visit CoverVA.org or CubreVirginia.org.

For provider information, visit the COVID-19 page.