Cardinal Care
Virginia's Medicaid Program
Department of Medical Assistance Services

CCC Plus

New Enrollment Website and Helpline

Starting June 1, Medicaid members enrolled in Commonwealth Coordinated Care Plus (CCC Plus) and Medallion 4.0 will use to choose a health plan, learn about benefits, and find in-network providers. The new Enrollment Helpline is 1-800-643-2273 (TTY: 1-800-817-6608). The Helpline hours are the same: Monday – Friday, 8:30 am to 6 pm. Members will be re-directed automatically during this transition.


Commonwealth Coordinated Care Plus (CCC Plus) is a Medicaid managed long-term services and support program that serves over 260,000 individuals throughout the Commonwealth of Virginia. CCC Plus uses an integrated delivery model, across a comprehensive range of health services, to assist members with complex care needs. Enrollment in the program is required for qualifying individuals, who benefit from the person-centered care management program. CCC Plus strives to improve health care quality, access and efficiency for its members through contracted managed care organizations, also known as health plans.

Who Participates in CCC Plus?

CCC Plus includes Medicaid members who:

  • Are 65 or older
  • Are children or adults with disabilities (ABD Medicaid coverage groups)
  • Receive Medicare benefits and full Medicaid benefits (dual eligible)
  • Receive Medicaid long-term services and supports (LTSS) in a facility or through one of the home and community-based (HCBS) waivers. Individuals enrolled in the Community Living, the Family and Individual Support, and Building Independence waivers, known as the Developmental Disabilities (DD) waivers, are enrolled for their non-waiver services only. DD waiver services are covered through Medicaid fee-for-service.
  • Are medically complex (have a medical or behavioral health condition and a functional impairment)