Virginia Medicaid

Accessibility Statement

Accessibility Statement for DMAS Agency Website

The Virginia Department of Medical Assistance Services (DMAS) is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone, and applying the relevant accessibility standards.

Measures to support accessibility

DMAS takes the following measures to ensure accessibility of the DMAS Agency Website:

  • Include accessibility throughout our internal policies.
  • Appoint an accessibility officer and/or ombudsperson.
  • Provide continual accessibility training for our staff.
  • Assign clear accessibility targets and responsibilities.
  • Employ formal accessibility quality assurance methods.

Conformance status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. The DMAS Agency Website is currently partially conformant with WCAG 2.0 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

Additional accessibility considerations

  • All new content created by DMAS and posted on this website after August 31, 2021, will meet W3C’s WCAG 2.0 Level AA compliance.
  • All content created by DMAS and posted prior to August 31, 2021, will be remediated to meet W3C’s WCAG 2.0 Level AA compliance as soon as possible.


We welcome your feedback on the accessibility of DMAS Agency Website. Please let us know if you encounter accessibility barriers on the DMAS Agency Website:

We will try to respond to feedback within two business days.

Technical specifications

Accessibility of the DMAS Agency Website relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

  • HTML
  • CSS
  • JavaScript

These technologies are relied upon for conformance with the accessibility standards used.

Limitations and alternatives

Despite our best efforts to ensure accessibility of the DMAS Agency Website, there may be some limitations. Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue not listed below.

Known limitations for the DMAS Agency Website:

  1. Adobe Portable Document Files (PDF): Some PDFs may not be accessible by screen readers because older manuals and documents were created prior to Adobe's latest Accessibility Tools. We are in the process of making older PDFs readable by screen readers through a process called "remediation."

Please report any issues you encounter to our Digital Accessibility Team at

This statement was created on April 13, 2021