Non-Discrimination Notice

The Department of Medical Assistance (DMAS) complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. DMAS does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex. Find more information in our Language and Disability Access Plan.

We provide:

• free aids and services to people with disabilities to communicate effectively with us, such as:
  • Qualified sign language interpreters
  • Written information in other formats (large print, audio, accessible electronic formats, other formats)

• free language services to people whose primary language is not English, such as:
  • Qualified interpreters
  • Information written in other languages

If you need these services, contact us at 804-786-7933 (TTY: 1-800-343-0634)

If you believe that this agency has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:

DMAS Civil Rights Coordinator

• In person or by mail:
  600 E. Broad St.
  Richmond, VA 23219
• By phone:
  (804) 786‐7933 (TTY: 1‐800‐343‐0634)

You may also file a civil rights complaint with:

U.S. Department of Health and Human Services, Office for Civil Rights

• electronically: https://ocrportal.hhs.gov/ocr/portal/lobby.jsf
• by mail:
  U.S. Department of Health and Human Services
  200 Independence Avenue, SW, Room 509F, HHH Building
  Washington, D.C. 20201;
• by phone:
  1-800‐368‐1019 (TTY: 1-800‐537‐7697)
• Complaint forms are available at: https://hhs.gov/ocr/office/file/index.html