Skip to main content Skip to footer

Contact Us


Contact the Department of Medical Assistance Services using one of the request types below. Please be aware you must sign up to create an account to use the Contact Portal.

 

Applicant Request

Use this request if you are in the process of applying for Medicaid or if you are inquiring on behalf of someone who has applied for Medicaid and have questions related to the status of your application. (Note: SSN and Date of Birth are required to look up application information)

Submit an Applicant Request

 

Elected Official Request

Use this request if you are an elected official or representative of an elected official. To ensure a timely response, please have the Medicaid member's information available prior to submitting the request. (Note: Medicaid ID # or SSN and Date of Birth are required to look up case information)

Submit an Elected Official Request

 

Freedom of Information Act (FOIA) Request

FOIA gives you a right to inspect or copy public records. Do not use this if you have questions, but only if you need to obtain records or documents that already exist.

Submit a FOIA Request

 

General / Report a Problem

Use this request if you have a general inquiry or are reporting a problem. (Note: If you are a provider, member, applicant or elected official and submit an inquiry using this request type, your inquiry will be closed and you will be notified to use the appropriate request type)

Submit a General / Report a Problem Request

 

Media Inquiries

For all media inquiries, please email Mary Olivia Rentner, the Public Relations Coordinator, at VAMedicaidMediaRequests@dmas.virginia.gov.

 

Member Records

Use this request when you need to obtain your own records or a client's records. To ensure a timely response, please have the Medicaid member's information available prior to submitting the request. (Note: Medicaid ID # or SSN and Date of Birth are required to look up case information)

Submit a Member Records Request

 

Member Request

Use this request if you are a Medicaid member or submitting on behalf of a Medicaid member. To ensure a timely response, please have the member's information available prior to submitting the request. (Note: Medicaid ID # or SSN and Date of Birth are required to look up case information)

Submit a Member Request

 

Provider Request

Use this request if you are a Virginia Medicaid Provider. (Note: Please have your NPI number available prior to submitting your request)

Submit a Provider Request

Cookie Notice

Find out more about how this website uses cookies to enhance your browsing experience.